We welcome collaborators who wish to be part of our journey. Please refer to Ohnii.foundation@gmail.com and our business development team will get in touch with you accordingly.

For your security, the billing name and address must match the credit card or other method used for payment. Any PayPal account used must be in the name shown on your government issued identification document. Ohnii reserves the right to cancel any order that does not comply with this or with our other security criteria.

Please note: All orders are placed with OHNII INTERNATIONAL SDN. BHD, which is a Malaysia entity, therefore your card issuer or payment method provider may apply other international bank charges. In addition, if your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. Ohnii has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.

Pre-orderable items

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, ohnii.com will promptly inform and refund customers. ohnii.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of Ohnii that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page.
In Pre-order purchases credit cards are debited at the moment the order is placed. Pre-order products that are purchased by bank transfer must be paid for within 3 days of placing the order as stated in the bank transfer guidelines.

Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:

-        Available merchandise will be shipped with standard shipping methods.

-        Pre-orderable items will be shipped right after items are available in stock.

Please note: we do not deliver to freight forwarding addresses or PO Boxes.

Customers are permitted to return a portion or the whole parcel of merchandise for exchange with similar product of different size within 30 days after received of the merchandise. This is conditional upon the acceptance of such request by OHNII.COM. Such request shall be forwarded to asia.customerservice@ohnii.com; for acceptance and the said merchandise must be returned in the original conditions as packed by OHNII.COM and should have a copy of the invoice inside. 

Exchange Policy

Exchange for size 

Customers are permitted to exchange for similar product of different size depends on the product size availability. Delivery charges for delivery of replacement products to customers and returning the wrong size items to OHNII.COM are at the customer’s expense. Exchange of this nature shall be allowed once only and is conditional on products returned in original unused and sale able condition. If the desired size is out of stock and can not be fulfilled by production, customers is given the choice to select any other replacement product and pay for the price difference. However, no refund will be given in the event that the selling price of the replacement product is lower than the returned products. 

Manufacturing defects

As producing quality products in this rapidly changing fashion market is our mission, merchandise with manufacturing defects are exchangeable provided the merchandise are returned in original and sale able condition with original conditions as packed by OHNII.COM. Delivery charges for replacement products within Malaysia are to be borne by OHNII.COM whereas delivery charges for replacement products for delivery to other destinations shall be borne by customers.
Ohnii Enterprise hereby disclaims its responsibility for merchandise defects due to customers’ negligence or not insured against damages during the course of shipment.